Information about corona
Dear RUHR.TOPCARD holders,
we would like to thank you for your patience - now it is finally ready to speak.
Due to the previous pandemic-related outage, the period of use for the RUHR.TOPCARD 2020 will be extended by two months. Thus, the current regulation provides that you can use your RUHR.TOPCARD until 28.02.2021.
All participating partners that you have not yet visited in 2020 can be visited. Double use of one-time free partners is not possible. Should it be necessary to close partners again for a longer period of time, we will reassess the situation.
We would have liked to inform you earlier, but as you know, RUHR.TOPCARD has a colourful and varied range of services - this also means a major need for coordination and numerous discussions with our many partners. An overview of the partners who have already confirmed their participation in the scheme can be found here.
Corona FAQs
More and more excursion destinations have restarted their business in recent weeks and are looking forward to your visit. However, our partners have to comply with the regulations to minimize the risk of infection and can therefore only accept a limited number of visitors. For many partners, advance reservation is therefore necessary. Therefore please check our homepage and the homepage of the respective partner before your visit. Here we have compiled an overview of the open partners.
We are also very pleased that the Königlicher Burgers' Zoo extended its validity period until 31.07.2020.
The RUHR.TOPCARD 2020 is no longer available. With the immediate end of sales of the RUHR.TOPCARD 2020, we would like to contribute to not overburdening the excursion destinations and to continue to make beautiful and relaxed visits possible for you. The sale of RUHR.TOPCARD 2021 will probably start at the end of November. Further information about the end of sales can be found here.
Allwetterzoo Münster and Odysseum Abenteuermuseum in Cologne offer the one-time free admission for holders of the RUHR.TOPCARD 2020 in the period from 01.01.2021 - 28.02.2021. Card holders who have not yet visited the Special Partner in 2020 can visit either Allwetterzoo Münster or Odysseum Abenteuermuseum in Cologne free of charge once during the period mentioned above.
The card is expected to be available as usual from the end of November and can be used from January 2021.
At this early point in the year, a final evaluation of the RUHR.TOPCARD 2020 is unfortunately not possible. Therefore, we cannot yet provide any information on the 2021 pricing. This will be possible at the earliest when the card goes on sale. However, we will try to take your comments into account when pricing the card, if the evaluation allows it.
For the use of the RUHR.TOPCARD 2020 in January and February 2021, up to three infants born between 2016 and 2020 can be carried free of charge when visiting the "Admission Free - Partners".
The RUHR.TOPCARD offers a great variety of activities and thus there are also numerous destinations on the card where you can avoid crowds of people when visiting, such as zoos and parks. In addition, all our partners are subject to the guidelines for minimizing the risk of infection and are required to implement appropriate measures.
Please note that we do not offer a return or refund of tickets, even if they are still unused. If your outlet is still entitled to the 14-day return policy because it opened recently and you purchased your tickets shortly before the temporary closure, please contact the outlet directly.
Thanks for your understanding
Many customers have expressed their solidarity and understanding over the last few days - we would like to take this opportunity to thank them warmly.
Please always bear in mind that this crisis does not only affect RUHR.TOPCARD itself, but that our long-term partners are also increasingly faced with financial challenges. We would like to overcome this crisis together with you and our partners in order to be able to offer you the usual variety of experiences "after corona".
We will keep you up to date and thank you very much for your patience!
Best regards
Your RUHR.TOPCARD team
