Dear RUHR.TOPCARD holders,
The government made the decision to take new measures as of the 2nd of November 2020 due to the rising COVID-19 infections, which will also affect the RUHR.TOPCARD. New restrictions are placed on institutions that are categorized in the leisure and tourism sector, which are forced to stay closed as of next week. More specifically:
- Theaters, Operas, Concert Halls and similar
- Exhibitions, Cinemas, Theme Parks and other providers of leisure activities (indoor and outdoor)
- Sport activities (indoor and outdoor) with the exemption of professional athletes.
- Swimming Pools, saunas and thermal baths
These regulations will start at the 2nd of November and last approximately until the end of November. We are currently in contact with our partners and will inform you if there are any exemptions. Please inform yourselves on the website of the individual partner before making a booking. Due to the short notice of this information chances are that the websites of partners are not up-to-date as well.
Due to the previous pandemic-related outage, the period of use for the RUHR.TOPCARD 2020 will be extended by two months. Thus, the current regulation provides that you can use your RUHR.TOPCARDAll participating partners that you have not yet visited in 2020 can be visited. Double use of one-time free partners is not possible. Should it be necessary to close partners again for a longer period of time, we will reassess the situation.
We would have liked to inform you earlier, but as you know, RUHR.TOPCARD has a colourful and varied range of services - this also means a major need for coordination and numerous discussions with our many partners. An overview of the partners who have already confirmed their participation in the scheme can be found here.
Which partners can be visited at the moment?
More and more excursion destinations have restarted their business in recent weeks and are looking forward to your visit. However, our partners have to comply with the regulations to minimize the risk of infection and can therefore only accept a limited number of visitors. For many partners, advance reservation is therefore necessary. Therefore please check our homepage and the homepage of the respective partner before your visit. Here we have compiled an overview of the open partners.
We are also very pleased that the Königlicher Burgers' Zoo extended its validity period until 31.07.2020.
Is the RUHR.TOPCARD available?
The RUHR.TOPCARD 2020 is no longer available. With the immediate end of sales of the RUHR.TOPCARD 2020, we would like to contribute to not overburdening the excursion destinations and to continue to make beautiful and relaxed visits possible for you. The sale of RUHR.TOPCARD 2021 will probably start at the end of November. Further information about the end of sales can be found here.
When can I visit the special partners?
Allwetterzoo Münster and Odysseum Abenteuermuseum in Cologne offer the one-time free admission for holders of the RUHR.TOPCARD 2020 in the period from 01.01.2021 - 28.02.2021. Card holders who have not yet visited the Special Partner in 2020 can visit either Allwetterzoo Münster or Odysseum Abenteuermuseum in Cologne free of charge once during the period mentioned above.
From when is the RUHR.TOPCARD 2021 valid?
The card is expected to be available as usual from the end of November and can be used from January 2021.
Will the RUHR.TOPCARD 2021 be available at a lower price?
At this early point in the year, a final evaluation of the RUHR.TOPCARD 2020 is unfortunately not possible. Therefore, we cannot yet provide any information on the 2021 pricing. This will be possible at the earliest when the card goes on sale. However, we will try to take your comments into account when pricing the card, if the evaluation allows it.
What about children born in 2016?
For the use of the RUHR.TOPCARD 2020 in January and February 2021, up to three infants born between 2016 and 2020 can be carried free of charge when visiting the "Admission Free - Partners".
What can we do if we belong to the risk group?
The RUHR.TOPCARD offers a great variety of activities and thus there are also numerous destinations on the card where you can avoid crowds of people when visiting, such as zoos and parks. In addition, all our partners are subject to the guidelines for minimizing the risk of infection and are required to implement appropriate measures.
Is it possible to return an unused card?
Please note that we do not offer a return or refund of tickets, even if they are still unused. If your outlet is still entitled to the 14-day return policy because it opened recently and you purchased your tickets shortly before the temporary closure, please contact the outlet directly.
How are reservations and cancelations handled?
Reservations for the Aquamagis Plettenberg and Revierpark Wischlingen
All reservations between the 2nd of November and 30th of November 2020 will be canceled in the system. You will be informed via the mail you indicated in the booking process. Of course, for dates outside of this time span you can make reservations as per usual.
All other reservations are handled via the individual partners.
Thanks for your understanding
Many customers have expressed their solidarity and understanding over the last few days - we would like to take this opportunity to thank them warmly.
Please always bear in mind that this crisis does not only affect RUHR.TOPCARD itself, but that our long-term partners are also increasingly faced with financial challenges. We would like to overcome this crisis together with you and our partners in order to be able to offer you the usual variety of experiences "after corona".
We will keep you up to date and thank you very much for your patience!
Your RUHR.TOPCARD team