Dear RUHR.TOPCARD holders,
after a long wait, the government has decided on new regulations that will allow the opening of some of our service partners under certain conditions:
If a decreasing or stable 7-day incidence of less than 100 new infections is achieved, the opening of museums, zoos and animal parks as well as botanical gardens will be possible from 08 March. The prerequisite for this is an appointment booking (reservation) and documentation for contact tracking.
We are in contact with our service partners, but currently we cannot give any information about which partner will reopen when. Before your visit, please check the websites of our partners for opening hours, reservations and important information for your visit. If you do not find any information there yet, we ask you to be patient.
We are very happy about this first step and hope that more leisure activities will follow soon.
The Robert-Koch-Institute and the State NRW provides you with all information on current infection numbers as well as local regulations. Here you can find the the up-to-date regulations. For an overview card you can have a look at RKI's Dashboard.
An extended right of return applies to the purchase of RUHR.TOPCARD 2021. If you change your mind, you can return your unused RUHR.TOPCARD 2021 until 31.03.2021. Please note that the right of return only applies to unused cards for the year 2021 and that the refund of the purchase price (less shipping costs for online orders) is only possible at the point of sale where the card was purchased. For a smooth refund, please keep the purchase receipt.
We have taken the extended lockdown as an opportunity to re-evaluate and finalise the restrictions on use for the year 2020. It was extremely important for us to find an accommodating and legally compliant solution to compensate for the pandemic-related closure period.
In close consultation with the partners of the RUHR.TOPCARD 2020, we have decided to extend the period of use once again. The current period of use, which runs up to and including 28 February 2021, will be extended to 30 April 2021 and will thus include the Easter holidays in North Rhine-Westphalia, seasonal excursion destinations that start operating at Easter and the Allwetterzoo Münster as a Special Partner 2020. You can find an overview of the partners who have confirmed their participation by the end of April here.
Thanks for your understanding
Many customers have expressed their solidarity and understanding over the last few days - we would like to take this opportunity to thank them warmly.
Please always bear in mind that this crisis does not only affect RUHR.TOPCARD itself, but that our long-term partners are also increasingly faced with financial challenges. We would like to overcome this crisis together with you and our partners in order to be able to offer you the usual variety of experiences "after corona".
We will keep you up to date and thank you very much for your patience!
Your RUHR.TOPCARD team