Dear RUHR.TOPCARD holders,
we summarise for you the most important regulations from the Corona Protection Ordinance, which will be valid throughout NRW from Wednesday, 24.11.2021.
2G rules in the cultural and leisure sector
Only immunised persons who are fully vaccinated or have recovered are allowed to visit cultural, sports and leisure events and facilities. This includes visits to museums, exhibitions, concerts, theatres, cinemas, zoos, zoological gardens, amusement parks, swimming pools and wellness facilities.
In addition, the obligation to wear a mask (in public transport, in trade, indoors with public traffic) remains in principle and the AHA regulations (distance, hygiene, breathing mask) must also be observed.
Before your visit, please check the required guidelines on our website (e.g. on reservation obligations for RUHR.TOPCARD holders) and then the information on the websites of the respective partners (e.g. admission restrictions 2G, 2G plus, changed opening hours). It is also advisable to regularly inform yourself about the current Corona Ordinance of the State of NRW. For this purpose, please visit the website of the state at land.nrw/corona
This is what the 2G rule means in detail:
Who is considered vaccinated, who is considered recovered?
A person is considered vaccinated or recovered if he or she can prove that he or she has been fully vaccinated or has recovered. This is done by:
proof of a complete vaccination against COVID-19 completed at least 14 days ago with a vaccine licensed in the European Union - through the entry in the vaccination certificate or the digital proof of vaccination, or
proof of a positive test result (nucleic acid detection by PCR, PoC-PCR, etc.) at least 28 days and not more than six months ago, or
Proof of a positive test result (see above) in combination with proof of an administered vaccine dose against COVID-19 with a vaccine authorised in the European Union.
Background: Within the first six months after infection, sufficient immunisation is assumed; thereafter, i.e. after more than six months, an additional vaccine dose is required.
Children and adolescents of compulsory school age are considered to have been tested due to their participation in the compulsory school tests; they only need to show their school ID card. Children up to the age of school entry do not need a Coronatest at all. In principle, they are on an equal footing with tested persons and are not subject to any access restrictions under the ordinance.
We have tried our best to provide you with adequate compensation by extending the period of use until 30 April 2021. Unfortunately, however, there were again severe restrictions on visiting the excursion destinations during this period, so that no adequate compensation was possible.
A further extension of the period of use no longer seems expedient to us. We have therefore decided to end the extension period on 30.04.2021 and offer you a financial refund. The refund will be 1/6 of the purchase price of your RUHR.TOPCARD(s) 2020 and will be available until 31.12.2024.
Here you can find all the information about the refund and what you need to do to get it.
Our Corona FAQs
Is the RUHR.TOPCARD available?
The RUHR.TOPCARD 2022 will be available from 25.11.2021. Here you will find an overview of your order options.
From when is the RUHR.TOPCARD 2022 valid?
The RUHR.TOPCARD 2022 is available now and can be used from January 2022.
What can we do if we belong to the risk group?
The RUHR.TOPCARD offers a wide variety of destinations, including many that can be visited without crowding, such as zoos and parks. In addition, all our partners follow the guidelines for minimising the risk of infection and are required to implement appropriate measures.
Can an unused card be returned?
As we stopped selling the RUHR.TOPCARD 2020 in March, there is no right of return here.
For the RUHR.TOPCARD 2021, the right of return was extended beyond the regular 14 days. Anyone who changed their mind could return their unused RUHR.TOPCARD 2021 until 30.04.2021.
Will I get money back for the RUHR.TOPCARD 2020?
RUHR.TOPCARD holders of the year 2020 are entitled to a proportional refund of their card price due to the corona-related service restrictions in 2020. The refund is calculated as 1/6 of the purchase price of your RUHR.TOPCARD(s) 2020. The possibility of a refund exists until 31.12.2024. There is no entitlement to a refund for RUHR.TOPCARDs that were issued free of charge (e.g. as part of competitions).
Here you can find all the information about the refund and what you have to do for it.